Try these first:

• Double check you're using the same email you used to create your store account — not your LuxAcademy login. LuxAcademy credentials won't work on store.luxcreo.com.
• Use "Forgot password" to reset if you're not sure of your password.
• Try a different browser or clear your cache — occasionally a saved password or cookie conflict blocks login.

Still stuck? Fill out the Contact Us form below and we'll help sort out your account access.

Certain materials and equipment on our web store are restricted to validated customers only — typically due to licensing, training requirements, or compatibility with your specific system. If you don't see pricing or can't add a restricted item to your cart, your account likely hasn't been validated for that product line yet.

If you believe you should have access, fill out the Contact Us form and we'll validate your account, usually within one business day.

Each resin is paired with a specific tank or membrane, so match the tank to your resin before you order to be sure you have everything the workflow needs.

The correct tank for each resin is listed at the top of that resin's one-page SOP. Find your resin's SOP here: iLux Pro Dental — all-material workflow one-pagers. Setting up a new resin? Order the matching tank at the same time, and if you're unsure, contact us before ordering.

Prices and the "Add to cart" option only appear once your account is validated — that's why you may see "From $X" without being able to complete the purchase. Once validated, full pricing displays at checkout.

Select resins are offered in more than one size (for example, 0.5 kg and 1 kg bottles) so you can match the quantity to your volume. Available sizes show on each product page for validated accounts.

If you purchased your system through a reseller, please order your resin and consumables through them first. Your reseller's account manager can handle most orders directly.

If your reseller can't fulfill what you need , an item they don't carry, or a stock issue on their end, you can order it directly on store.luxcreo.com. Note that direct ordering may require your account to be validated first; if you don't see pricing or can't add items to your cart, see the FAQ above for how to get validated.

Once your order ships, you'll receive a confirmation email with tracking information. You can also check the status anytime by logging in and viewing your order history on store.luxcreo.com.

For estimated delivery times, shipping restrictions, and which regions we currently ship to, see our full Shipping Policy. If your order arrives damaged, is missing an item, or you need to request a return, our Refund Policy covers the process and timeframes.

Still have a question after checking those? Fill out the Contact Us form and we'll help track it down.

Orders must be placed through our online store. If you need help selecting a product or completing your purchase, fill out the Contact Us form and we'll walk you through it.

Yes — expedited shipping options are available to select at checkout. Choose the faster shipping method before completing your order.

Once an order has shipped, the shipping method can't be changed, so be sure to select the option you need before checkout.

Fill out the Contact Us form as soon as possible with your order number and the changes you need. We'll make every effort to help, but orders that have already been processed or shipped can't be changed or canceled.